Multichannel Retail

Managing multiple platforms and channels to deliver a consistent message.

The Multichannel Retail Customer Service Challenge:

Multichannel retailers operate at a scale and complexity that requires extreme execution excellence. For customer support this means that the operation must be closely integrated from both a systems and workflow perspective so that customers can have their issues resolved quickly and efficiently. Far too many multichannel retailers build out a huge supply chain only to make its information inaccessible to frontline agents. Multichannel shoppers generally buy more and comparison shop more often than single-channel shoppers, so it is worth making any interaction they have with your customer support an easy one.

At PeopleDelight we make the up front investment to make sure that wherever possible your agents are fully plugged into your supply chain and all your information flows, from your warehouse, to the distribution center, to the mail carriers.

A Step Further – Omnichannel Retail:

If your organization has gone beyond simply selling through multiple channels to truly embracing retail predictive analytics, then we can provide our agents with the necessary training to support the feedback loops that are so necessary for keeping track of your entire ecosystem and making smart forecasts.

At PeopleDelight we make the up front investment to make sure that wherever possible your agents are fully plugged into your supply chain and all your information flows, from your warehouse, to the distribution center, to the mail carriers.

Services Often Used By Multichannel Retailers:

Contact Center

Virtual and facility-based agents provide solutions for your customers. Continue Reading

Back Office

A full suite of administrative support functions. Continue Reading

Planning

Customer service industry veterans provide expert advice and guidance. Continue Reading

Get in touch for direct support

We respond to all email inquiries promptly.

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