Premium Customer Support Consulting

Keep Your Awesome Customer Support, Lower Your Costs

Focus on Your Core Business

Let us take over the nitty gritty of your support operation

Stop Being Overwhelmed by Support Tickets

We will help you get proactive instead of reactive with your customers

Scale Your Support Team While Keeping Your Culture

We are built to grow as fast as your company does

Our
Experience

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It’s All About The Personal Touch

We Provide Concierge Quality Support For Your Customers

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Hire The Best Agents

A multi-stage interview process that includes face-to-face interviews of all candidates.

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In Global Locations

We have operations in The Philippines, Costa Rica, Chile, and US Onshore Virtual.

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With Skills To Match

We provide agents at multiple levels of expertise and price points to cover everything from tech support to simple call answering.

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Train To High Standards

Not only will we deploy your training program, we will help you develop it so that it can benefit all your agents across multiple centers.

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On Your Tech Stack Or Ours

We will provide you with advice on the latest developments in communications and customer management or use your preferred stack.

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Matching Your Culture

We make sure your team feels like it's your own, from the physical space to giving you 100% management access.

When We Say We Are Different,
We Mean It.

Best-in-Class Support by Industry Veterans

Experienced

We have worked with some of the leading brands in the world and understand both your needs and your expecations.

Simple

We don't hassle you with unreasonable commitments, deposits, or fees. We deliver above and beyond and you pay us. Simple.

Responsive

Regardless of whether you choose an offshore or onshore option, we are personally available to you 24/7/365, just like your customers are.

People Focused

If we don't hire great people we fail. So we devote extra time and attention to multi-step interview processes and face to face meetings.

Fast

Our clients are generally on the cutting edge of their industries. They need to move fast. We pride ourselves in ramping up to 30% faster than the competition.

Worth It

We are not the cheapest option out there. But your customers aren't either, and we provide the highest quality experience for your money, period.

Options For Every Business

Our Capabilities Span Industries And Functional Areas Such As:

Software as a Service

Helping customer success teams increase lifetime value.

Consumer Brands

Making sure that every customer engagement creates a brand advocate.

Multichannel Retail

Managing multiple platforms and channels to deliver a consistent message.
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AGENTS HIRED
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CALL CENTRES MANAGED
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YEARS OF EXPERIENCE

Meet Our Team

Delight is our mission, our culture, and our strategy, all wrapped into one

Karen Barker

CHIEF OPERATING OFFICER

Fernando Pizarro

CHIEF EXECUTIVE OFFICER

Our Happy Clients Say

“...lives and breathes the voice of the customer and expertly infuses it into organizational culture. ”

“A great partner and someone I'd highly recommend.”

“...a seasoned expert in every aspect of customer care - melding a genuine care for individual customers with expert management for high efficiency and service levels.”

Latest From Our Blog

Our thoughts on the customer experience

Launch

I have worked with inspiring people during my career, and I have "done several startups," but the fact is I have never started a company with a partner I find as inspiring as Karen Barker.
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